K A T E + N O R A H   C O.   F A Q ' S

Why are prices in USD when Kate + Norah Co. is a Canadian Brand?

Fair question. To answer as simply as possible, we are an online store not a brick and mortar and are not tied to any currency. With far over half of our online customers coming from the U.S., our currency choice is for ease of business.

Why does Kate + Norah Co. only make plain tents?

Home decor trends seem to change faster then our kids do, it's for that reason we only offer plain tents to ensure they will have a timeless quality and not end up in landfills with changing decor trends.

Why does Kate + Norah Co. make their tents with S Q U A R E poles? No one does that!

In a word, safety. In two, stability. Our design was created with a clear intention to create a tent unlike anything else available. Too many tents out there are, in our opinions, unsafe and not suitable for children to play in. Round flimsy dowels barely stay together with some hardware or rope and aren't sturdy, but they sure cost less to produce... We provide solid cedar square poles hand sanded, sealed by hand with our own natural beeswax sealer and branded by hand with our official Kate + Norah Co. logo. Heirloom quality from start to finish.

Can I change or cancel my order after I make it?

We begin making your order as soon as we receive it, therefore all sales are final and cannot be exchanged or canceled at anytime. This ensures you can trust you are always receiving a new, never used, product. Please contact us prior to ordering if you have any questions.
When will my order be shipped/be ready for pick up?
Most orders are ready in 2-4 weeks from order date.
Please order well in advance when gifting.
Please contact us prior to ordering if you have any questions.
Are your products washable?
Yes, all products are natural fabric and washable. We provide care instructions on each item and always recommend spot treatment or hand washing.
What size of Tent should I order?
Ultimately, that has to be determined by you. Each Tent listing has size and use details to help you determine which size will suit you best. If you still can't choose, send us an email, we're sure we can help.
What is the difference in pillow sizes?
Our sofa size is the typical pillow size you'd use in the living room on a sofa, also a great throw pillow on a bed. Our euro size is large enough for a queen size bed (as shown above), and our lumbar size is great for behind your back in a dining or reading chair. Measurements are all in the pillow listings.