K A T E + N O R A H C O. F A Q ' S
Why are prices in USD when Kate + Norah Co. is a Canadian Brand?
Fair question. To answer as simply as possible, we are an online store not a brick and mortar and are not tied to any currency. With far over half of our online customers coming from the U.S., our currency choice is for ease of business.
Why does Kate + Norah Co. only make plain tents?
Home decor trends seem to change faster then our kids do, it's for that reason we only offer plain tents to ensure they will have a timeless quality and not end up in landfills with changing decor trends.
Why does Kate + Norah Co. make their tents with S Q U A R E poles? No one does that!
In a word, safety. In two, stability. Our design was created with a clear intention to create a tent unlike anything else available. Too many tents out there are, in our opinions, unsafe and not suitable for children to play in. Round flimsy dowels barely stay together with some hardware or rope and aren't sturdy, but they sure cost less to produce... We provide solid cedar square poles hand sanded, sealed by hand with our own natural beeswax sealer and branded by hand with our official Kate + Norah Co. logo. Heirloom quality from start to finish.
Can I change or cancel my order after I make it?